FAQ | Bos Backgammon

Frequently Asked Questions ❓

1. What is your return & refund policy?

You have 14 days after delivery to request a return or exchange. Returns are at your expense and must arrive within 10 days of your request. Items must be in original condition—unused, unwashed, with packaging and accessories. Custom, engraved, or personalized products cannot be returned.

Once we receive and inspect the item, refunds (excluding original shipping) are processed within 14 days via the original payment method. A restocking fee of up to 10% may apply. Return shipping & customs duties are the customer’s responsibility.

Need help? Email us at hello@bosbackgammon.com or WhatsApp during business hours.

2. Processing Times

  • In-stock items: 2–3 business days
  • Bespoke/custom sets: 5–7 days
  • Full custom orders: 3–4 weeks

After dispatch, you'll receive a tracking number.

3. How much does shipping cost?

  • Netherlands: Free standard shipping
  • Europe: Flat-rate
  • Rest of world: Calculated at checkout

4. Duties & Taxes

Import duties and VAT for international orders are not included at checkout—you’re responsible for any customs fees. Check your country’s duty threshold before ordering.

5. What payment methods do you accept?

We accept credit/debit cards and PayPal. If you have any issues, email hello@bosbackgammon.com.

6. Is shopping on your site secure?

Yes. Transactions are over HTTPS and secured by Stripe and PayPal encryption.

7. Can I get my order gift‑wrapped?

Yes! Request complimentary gift-wrapping during checkout. We’ll remove pricing and can add a handwritten note.

8. Can I track my order?

Yes—tracking info is emailed after shipping. You can also check order status in your account dashboard.

9. How do I start a return?

  1. Email hello@bosbackgammon.com with your order number.
  2. Receive return instructions and address.
  3. Send item back within 10 days.
  4. Receive refund within 14 days after inspection.

10. What if my product arrives damaged?

Contact us within 7 days with a photo. We'll arrange a replacement or refund and cover return shipping for faulty items.

11. How can I unsubscribe from the newsletter?

Click “Unsubscribe” at the bottom of any email or email us directly.

12. What do you do with my personal data?

We process orders and send updates. We never sell your data. You can request data erasure anytime via email.

Summary of Key Policies

Topic Timeframe
Return window 14 days from delivery
Return shipping Customer pays (unless faulty)
Refund processing Within 14 days of receiving return
Restocking fee Up to 10%
Custom orders Non-returnable
Faulty items Free return & replacement/refund
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