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You have 14 days after delivery to request a return or exchange. Returns are at your expense and must arrive within 10 days of your request. Items must be in original condition—unused, unwashed, with packaging and accessories. Custom, engraved, or personalized products cannot be returned.
Once we receive and inspect the item, refunds (excluding original shipping) are processed within 14 days via the original payment method. A restocking fee of up to 10% may apply. Return shipping & customs duties are the customer’s responsibility.
Need help? Email us at hello@bosbackgammon.com or WhatsApp during business hours.
After dispatch, you'll receive a tracking number.
Import duties and VAT for international orders are not included at checkout—you’re responsible for any customs fees. Check your country’s duty threshold before ordering.
We accept credit/debit cards and PayPal. If you have any issues, email hello@bosbackgammon.com.
Yes. Transactions are over HTTPS and secured by Stripe and PayPal encryption.
Yes! Request complimentary gift-wrapping during checkout. We’ll remove pricing and can add a handwritten note.
Yes—tracking info is emailed after shipping. You can also check order status in your account dashboard.
Contact us within 7 days with a photo. We'll arrange a replacement or refund and cover return shipping for faulty items.
Click “Unsubscribe” at the bottom of any email or email us directly.
We process orders and send updates. We never sell your data. You can request data erasure anytime via email.
| Topic | Timeframe |
|---|---|
| Return window | 14 days from delivery |
| Return shipping | Customer pays (unless faulty) |
| Refund processing | Within 14 days of receiving return |
| Restocking fee | Up to 10% |
| Custom orders | Non-returnable |
| Faulty items | Free return & replacement/refund |
